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Frequently Asked Questions

What is a Booking fee?

The YouLi Booking Fee is charged on credit card payments for trips hosted on YouLi. Depending on your package, the fee percentage could be 2% to 0%. These booking fees are on top of any credit card fees your gateway may charge, similar to a commission fee. There is no YouLi Booking Fee for CREW, VENTURE and ENTERPRISE premium packages. Payments are FREE when your travelers do direct bank transfers. 2% Booking Fee are charged on GUIDE trips since there is no up-front fee. Once you scale, you’ll want to upgrade to CREW to reduce your fees. **FUTURE READY limited time offer comes with NO booking fee for the first trip, 2% fees are charged starting the second trip.

What are Packages in YouLi?

Packages are different base prices that you set on the planner side of YouLi for your travelers to choose from. It empowers you to designate a different price based on room type, group size, single supplement, etc. 

Does YouLi hold my booking payments?

YouLi never holds your money! Unlike some platforms that do not settle money (pay out to you) until 30 days AFTER the trip, YouLi connect your booking Trip Page™️ to YOUR Stripe or Square account. In that way YOUR reputation with the payment gateway determines when your money is paid out. For Stripe this is usually 7 days. YouLi clients are free to use the payment gateway of their choice.

What credit card fees will I pay?

Credit card fees are determined by the gateway selected. By default we integrate with Stripe, we also have the option to connect to Square and PayPal. Check their prices for your currency to know what fees you’ll pay. You can connect your existing Stripe, Square or PayPal account and maintain direct control over settlement options. Note that if you settle into a currency other than the one paid by the traveler (for example: they pay in USD and your bank account is in AUD), you will incur foreign exchange fees charged by the gateway. This can be expensive if you must then pay out in another currency – be sure to price your trips accordingly.

Can I pay per trip instead of monthly?

We do have PREMIUM TRIPS (per trip packages) that allow you to make one time payment and cover access to premium YouLi features like unlimited tasks, direct bank transfers, website integration, etc. for one trip (instead of monthly subscription). You can take as long as you need to prepare for the trip, your payment will be valid until your trip is actually delivered. PREMIUM TRIPS are available via our partner network. Please open the chat box to inquire details.

Do I need a credit card to get the Free trial?

Our GUIDE package is free forever. Simply sign up, NO credit card needed. If you’d like to try YouLi Premium Features like FREE direct payments, Website Integration, Mobile App and more, upgrade to CREW to activate 30-days trial. You will need to provide the credit card information and can cancel your subscription anytime. ** For a limited time, our FUTURE READY post-covid19 recovery plan is available at the low cost of $5/month and includes 80% of the premium features. Sign up today, keep it forever.

Should I choose pay per booking or a flat fee package?

Let’s calculate. How much are you planning to collect in bookings in the upcoming year? If the amount is above US$85,000/year, your best choice is the flat fee model – YouLi CREW package. If your annual bookings are below that amount, consider how many members are in your team and what functionality you are looking for. For example, are you taking direct bank transfers or over the phone payments? Do you need more automated tasks per trip?

Do I have to commit to a subscription?

No! You can get started for FREE and only pay 2% YouLi Booking Fee on top of credit card fees when your travelers book your trip. To eliminate YouLi booking fees, you can upgrade to a premium package at any time.

Who owns the content and data I upload?

YOU DO! That’s right, we believe your content is your content. You just give us the right to share it with the people you request (public or private). Unlike Facebook or other big social platforms, we don’t own your content or data. We even say so in our privacy policy.

What is a Planner?

When you sign up to YouLi to plan your trips, you’re a Planner. As a Planner, you get access to a dashboard where you can see and update your trip details with various features based on your package. Your travelers only see what matters to them via Travel Pages that you publish. Ditch the spreadsheets and email threads and make sure your group is on track to have an amazing experience, organized by you, the Planner!

Do you offer a white-label solution?

YES! All our premium subscriptions come with basic white-labelling (logo and color) – because you work hard to build your audience and deserve all the credit. Building, or integrating with, your website is also available. White-label domains are also available.

Is YouLi a Marketplace?

Not exactly. We provide software to run your marketplace or shop online. We offer competitive prices so you benefit the most from monetizing your audience through travel experiences. In fact, we actually power some niche Marketplaces. Check out our Showcase to see what kinds of trips you can plan on YouLi and join our next Meetup to learn how our community find their travelers and get more bookings.

How do I get support?

You can open a support ticket or chat with us from within the application. We typically respond within hours, and always within 1 business day. Additional support contracts are available.

Do I have to accept credit cards?

No, that’s one of the many great things about YouLi! If you are on a premium package you can enable Direct Payments. Most of our clients prefer Direct Payments because of reduced fees and less risk of fees relating to refund requests. YouLi provides an online invoice and email confirmations so your travelers know you’ve received the payment. You can also track payments manually in case you have travelers who do not use the online booking interface. Avoid credit card and YouLi booking fees with the VENTURE package and above.

Are there fees for refunds?

If you accept credit cards, the refund fees will be set by your gateway, see question above. YouLi does not charge a refund fee for Direct Payments.

Do I have to download anything?

Nope. We are a completely mobile optimized, online solution. Nothing to download for you or your travelers. We are always available in a Software as a Service model (SaaS).