FREE to Start - affordable to scale

Frequently Asked Questions

What is a Booking fee?

The YouLi Booking Fee is charged on credit card payments for trips hosted on YouLi. Depending on your package, the fee percentage could be 2% to 0%. These booking fees are on top of any credit card fees your gateway may charge, similar to a commission fee. There is no YouLi Booking Fee for VENTURE and ENTERPRISE premium packages. There is a 2% Booking Fee for GUIDE trips since there is no up-front fee. Once you scale, you’ll want to upgrade to CREW to reduce your fees. There is a minor 0.5% fee on CREW for Credit Card payments but Direct  Payments are FREE when your travelers do direct bank transfers.

What credit card fees will I pay?

Credit card fees are determined by the gateway selected. By default we integrate with Stripe, we also have the option to connect to Square and PayPal. Check their prices for your currency to know what fees you’ll pay. You can connect your existing Stripe, Square or PayPal account and maintain direct control over settlement options. Note that if you settle into a currency other than the one paid by the traveler (for example: they pay in USD and your bank account is in AUD), you will incur foreign exchange fees charged by the gateway. This can be expensive if you must then pay out in another currency – be sure to price your trips accordingly.

Do I have to commit to a subscription?

No! You can get started for FREE and only pay 2% YouLi Booking Fee on top of credit card fees when your travelers book your trip. To eliminate YouLi booking fees, you can upgrade to a premium package at any time.

Who owns the content and data I upload?

YOU DO! That’s right, we believe your content is your content. You just give us the right to share it with the people you request (public or private). Unlike Facebook or other big social platforms, we don’t own your content or data. We even say so in our privacy policy.

What is a Planner?

When you sign up to YouLi to plan your trips, you’re a Planner. As a Planner, you get access to a dashboard where you can see and update your trip details with various features based on your package. Your travelers only see what matters to them via Travel Pages that you publish. Ditch the spreadsheets and email threads and make sure your group is on track to have an amazing experience, organized by you, the Planner!

Do you offer a white-label solution?

YES! All our premium subscriptions come with basic white-labelling (logo and color) – because you work hard to build your audience and deserve all the credit. Building, or integrating with, your website is also available. White-label domains are also available.

Is YouLi a Marketplace?

Not exactly. We provide software to run your marketplace or shop online. We offer competitive prices so you benefit the most from monetizing your audience through travel experiences. In fact, we actually power some niche Marketplaces. Check out our Showcase to see what kinds of trips you can plan on YouLi and join our next Meetup to learn how our community find their travelers and get more bookings.

How do I get support?

You can open a support ticket or chat with us from within the application. We typically respond within hours, and always within 1 business day. Additional support contracts are available.

Do I have to accept credit cards?

No, that’s one of the many great things about YouLi! If you are on a premium package you can enable Direct Payments. Most of our clients prefer Direct Payments because of reduced fees and less risk of fees relating to refund requests. YouLi provides an online invoice and email confirmations so your travelers know you’ve received the payment. You can also track payments manually in case you have travelers who do not use the online booking interface. Avoid credit card and YouLi booking fees with the VENTURE package and above.

Are there fees for refunds?

If you accept credit cards, the refund fees will be set by your gateway, see question above. YouLi does not charge a refund fee for Direct Payments.

Do I have to download anything?

Nope. We are a completely mobile optimized, online solution. Nothing to download for you or your travelers. We are always available in a Software as a Service model (SaaS).

Can I accept Direct Payments as a GUIDE?

Direct Payments are a premium feature, allowing you to provide instructions to travelers to pay by check or venmo or bank transfer. It’s a way to avoid bank fees and booking fees. Access to this feature starts at CREW. Typically the premium packages provide cost savings once your per trip revenue is over $56,000.

Can I change subscriptions after signup?

YES! Of course, you can change to meet your needs at anytime. If you are upgrading an annual subscription, your payments to date will be credited towards your upgraded subscription.

Can I use YouLi to plan my personal trip?

YES! You’re welcome to sign-up for FREE as a “Prersonal Planner”. You’ll be on the GUIDE package and as long as you don’t collect online payments, no fees will be charged. All we ask is that you share with any friends that might want to use our premium subscriptions!

No monthly fee. No credit card needed.